FAQ

How long until my order ships? When will I receive my order?

Our time to process orders is 1-2 business days. Domestic delivery with USPS Priority Mail is usually 2-3 after your order has been shipped. International delivery is normally 6-10 business days. You will receive a confirmation email once your order has been placed. A second email with tracking information will be sent once your order has been picked up by the carrier. If you have not received a confirmation email after 4-5 business days, please contact us via email at info@shoptrip3.com.
What is your return policy? How can I exchange an item?

If you are unhappy with your order you may return it within 7 days for a full refund provided your return meets our criteria laid out in our shipping and returns policy. Please read our full shipping and returns policy (linked below) and contact us via email at info@shoptrip3.com to begin the return/exchange process. Shipping & Returns Returns or exchanges will only be accepted for items: returned in their original packaging and with all included materials; returned in new and unused condition; and returned with the original receipt or proof of purchase. Customers are responsible for the cost of return shipping as well as shipping charges for exchanges.
How can I get a replacement for an item that has arrived damaged?

If an item arrives damaged or if there is an item missing from your order please contact us via email at info@shoptrip3.com for a replacement. Please do not discard the packaging your order arrived in, it will be required to process a claim.
Do you ship outside the United States?

At this time we only offer shipping within the United States, however please check back with us in the future as we will be expanding shipping to Canada and to most countries worldwide. For more information on shipping packages internationally please read our full shipping and returns policy (linked below) or contact us via email at info@shoptrip3.com Shipping and Returns
What payment types are accepted?

The following payment types are accepted: Major debit/credit cards